About us
What is Care
Information Scotland?
Who runs the phoneline?
What
service does Care Information Scotland provide?
When is the service
available?
If I call Care
Information Scotland, will my records be kept
confidential?
What if I don't want to give any personal
information?
How is my information
kept?
Is there a
law that protects my information?
Can I have access to my
records?
What is Care
Information Scotland?
Care Information Scotland is a confidential phoneline service for any individual, who is seeking information about community care for older people.
Who runs the phoneline?
Care Information Scotland is staffed by trained specialist advisors who have the relevant experience required to assist callers with their community care information needs.
Care Information Scotland is funded by the Scottish Government and is operationally managed by NHS 24. Our Advisors are based in Clydebank and Aberdeen.
What
service does Care Information Scotland provide?
An easily accessible and confidential information service in which callers will be offered guidance, support and signposting, underpinned by empathy, warmth and understanding.
A signposting service into other statutory or voluntary agencies will help empower callers and provides a stepping stone for them to access local services.
The advisor database is updated regularly, ensuring that where necessary, callers can be signposted to organisations and agencies best suited to their particular needs.
When is the service
available?
The phoneline is open 6 days a week:
Monday to Friday 10am until 8pm
Saturday 10am to 4pm.
The website is available 24 hours per day.
If I call Care
Information Scotland, will my records be kept confidential?
NHS 24 operate Care Information Scotland for the Scottish Government. Everyone who works for the NHS has a legal duty to keep information about you confidential.
This includes the information recorded during a call and any information documented on the computer systems.
Care Information Scotland will not give information about you to individuals, other organisations such as benefits agencies, employers or the media without your permission. We also need your specific permission to pass on any personal information to your relatives, friends or carers.
As with other NHS organisations, we have a 'Caldicott Guardian' who has responsibility for the safe keeping of your personal and clinical information and records.
This ensures that your personal information is treated appropriately. The Caldicott Guardian can be contacted at Care Information Scotland, Caledonia House, Cardonald Park, Glasgow, G51 4ED.
Care Information Scotland will not pass on personal information about you to anyone without your permission unless required to by law.
What
if I don't want to give any personal information?
Care Information Scotland is a confidential service. You can decide how much information you wish to give. If you would like us to send you any printed information we will need a postal address.
How is my information
kept?
Calls to Care Information Scotland are recorded and stored securely on our computer systems along with any other information we may have about your contact with us. Only approved relevant members of staff have access to this information.
Is there a
law that protects my information?
The Data Protection Act 1998 is the law which states that
information about you can only be used in certain ways.
This Act contains eight principles. One of these is that information must be processed 'fairly and lawfully'. This means that you have a right to know how we intend to use the information you provide. It also means that you have a right to privacy, which is upheld through any use of your personal information by Care Information Scotland.
The legal duty of confidentiality also governs information passed in confidence. It only allows sharing of this type of information with consent, in the wider public interest or by law.
Can I have access to my
records?
You have a right of access to the information we hold about you
on our records. If you access your records and you feel that
information is inaccurate or incorrect then you should let us know
as soon as possible so that we can correct it.
If you have any queries or you wish to receive a copy of your
health record please contact:
The Information Governance Manager
Care Information Scotland
5th Floor
Golden Jubilee National Hospital
Beardmore Street
Clydebank
G81 4HX
Email: CareInformationScotland@nhs24.scot.nhs.uk
last updated 30/06/2011
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